Help
Support
KoirApp is the shared dog-care app made by Oakko Oy. Here's how to get help, manage your subscription, and control your data.
Contact us
- Email: koirapp@oakko.app
- In the app: open Account → Report a problem or Account → Send feedback. Sending feedback this way includes your app version, operating system and device model so we can reproduce the issue faster — it does not include your dogs' data or notes.
- Response time: we aim to reply within 2 business days.
- Company: Oakko Oy · Y-tunnus 3011591-7 · Finland.
Help & FAQ
Common questions are answered inside the app under Account → Help & FAQ, including:
- How to invite a partner or join a household
- How reminders work, and why a reminder might not have fired
- How sync works (seeing what other members logged)
- What's free and what's paid, and how the 30-day free trial works
- How to cancel a subscription
- Managing dogs, schedules and medications
- What a dog's “status” means (in season, pregnant, recovering, on diet)
If the in-app FAQ doesn't answer your question, email us.
Managing your subscription
KoirApp subscriptions are billed through the Apple App Store, so you manage them in your Apple account — not inside KoirApp:
- Open Settings on your iPhone/iPad.
- Tap your name at the top → Subscriptions.
- Select KoirApp to change tier or cancel.
- Your subscription stays active until the end of the current billing period.
- Refunds for App Store purchases are handled by Apple — request them at reportaproblem.apple.com.
- If a paid plan ends, your account returns to the free tier. Dogs and data above the free limits are kept (locked), not deleted — they reappear if you upgrade again.
Your data: export and delete
KoirApp is privacy-first. You're in control of your data, directly in the app.
Export your data
- Your personal data (GDPR export) can be exported as a JSON file on every tier, including free.
- Whole-household export is available on the paid tiers, from My household → Export all data.
Delete your account and data
Open My Settings → Delete my account and confirm. This permanently deletes your account and the data we control. A household where you are the only member is deleted in full; shared households remain for their other members. Deletion can't be undone — export first if you want a copy. Full detail: Deleting your account.
Notifications not working?
Reminders are scheduled locally on your device. If one didn't arrive, check:
- Notifications are allowed: iPhone Settings → KoirApp → Notifications.
- Battery saver / Do Not Disturb / Focus modes can delay or silence notifications.
- The phone was on at the reminder time.
- Reminders aren't paused in My Settings → Pause my reminders (this is per-device).
Notifications are per device — each household member gets their own on their own phone.
A note on health & veterinary matters. KoirApp helps you record and organise your dog's care. It is not veterinary advice and is not a medical device. For health and treatment decisions, and in any emergency, contact your veterinarian. See our Terms of Service.